Are you our new Support Engineer?

Your Mission

Upgrade yourself and grow with us. We are looking for a Support Engineer who serves as the bridge between our customers and our team of specialists. New IT challenges spark your curiosity every day. With your passion for technology, you are a rock-solid support for our customers.

Support is about more than just solving problems. It’s about guiding customers and helping them move forward in their IT environment. You will also manage licenses, respond to ad hoc requests, and navigate Azure technology and endpoints. This way, you ensure that IT systems run smoothly and that customers can always rely on you.

Nice to meet you, we are Safe-Connect

Safe-Connect is part of Cats&Dogs Managed Business Solutions. With a Cloud First strategy, we build secure & managed IT environments for businesses across Europe. We are a small but close-knit team, where everyone has their own area of expertise in cybersecurity. This means direct collaboration with colleagues, allowing you to brainstorm with specialists and quickly find solutions.

Our mission? Working together towards a safer digital world, without compromising on usability and efficiency.

Your challenge as a Support Engineer

After smooth yet professional onboarding, you will be fully prepared for your new challenge within a few months. As an expert, you will remotely support a diverse customer base. Your responsibilities include:

Helping customers navigate their IT environment with your expertise.
Serving as the first point of contact for IT-related problems, questions, and requests via phone, email, or chat.
Mapping out issues clearly with the customer and providing the right solution.
Managing updates, patches, and licenses across various platforms.
Handling sensitive customer information with the highest level of security.
Responding to ad hoc IT requests and quickly adapting when needed.

At Safe-Connect, we give you the space to grow in your role. We tailor your development to your personal needs and help you advance in the direction that suits you best.

Your Skills

As a Support Engineer, you are a versatile IT professional. With your broad knowledge, you accurately identify problems and provide the right solutions. You also have:

Experience with Microsoft Azure and related technologies.
Proficiency in remote desktop and helpdesk software such as Zendesk.
Knowledge of thin clients, hardware, and Office applications.
A customer-focused mindset with a proactive attitude.
Strong assertiveness and persuasion skills.
Empathy combined with technical knowledge.
A calm and structured personality.
Fluency in Dutch and English.

What you can expect

At Safe-Connect, you will find yourself in a pleasant work environment where everyone is equal. Our home base? The vibrant Corda Campus in Limburg, but you decide where you work.

We offer you an exciting and dynamic role filled with opportunities to grow. You can also count on:

A competitive salary
A close-knit team of specialists ready to tackle IT challenges together
Valuable training programs to help you grow alongside the latest cloud technologies
Extra benefits, such as eco vouchers and remote work allowances
An inspiring and innovative workplace at the Corda Campus in Hasselt